Fixed line

For business customers, if you have any enquiries like service change, restoration and maintenance and relocation, please send us an email to bizservices@pccw.com.

If you want to contact our technical support team, please email bizts@pccw.com.

Q(Fixed line) How long does it take to install a new business telephone line?

About three working days.

Q(Fixed line) How long does it take to relocate a business telephone line?

About three working days.

Q(Fixed line) What is duplex ringing?

This provides the convenience of a single telephone line bearing two numbers (prime number and duplex number). You can designate a distinctive ringing tone for each so that you know who is calling or for whom the call is intended before you pick up. The service also allows you to distinguish phone calls from faxes.

Q(Fixed line) Which number will be displayed when an outgoing call is made – the prime number or duplex number? Are call forwarding and voicemail services applicable to the duplex number?

Only the prime number will be displayed when making outgoing calls. Call-forwarding and voicemail services are not applicable to the duplex number.

Q(Fixed line) What is Voice-over-Internet Protocol (VoIP)?

This service requires users to make outgoing calls or receive incoming calls through a broadband Internet connection instead of a regular phone line.

Q(Fixed line) Can I use a telephone number that has already been registered when I apply for a new business telephone line?

When a customer ceases to use our service, his/her telephone number will be released to the number pool to be assigned to other customer. We therefore need time to check if a telephone number has already been assigned.

Q(Fixed line) Our fax machine is always receiving junk faxes. Where can we lodge a complaint?

The Office of the Telecommunications Authority (OFTA) implemented the Unsolicited Electronic Messages Ordinance on December 22, 2007. Those who wish to resist unsolicited faxes can register their fax numbers on official do-not-call lists. To register your telephone or fax number onto any of the Do-not-call lists, you can make a call to the registration hotline 1835000 through the phone or fax machine of the number you wish to register.