VCARE Monitoring Service


A proactive management service, HKT VCARE ensures little or no disruption to mission-critical IP enabled devices.

Some of the industries that benefit from VCARE Service
  • Healthcare facilities that need uninterrupted telephony
  • Financial institutions that rely on real-time market information
  • Global enterprises that need to enable round-the-clock collaboration between geographically dispersed teams

Service features
  • Proactive: spot problems before they occur through 24-hour monitoring and alert you of potential problems
  • Responsive: resolve potential problems quickly and professionally before they do any damage
  • Preventive: providing you with health reports on your system and recommendations to help you plan better and run your system more efficiently
  • Ensure smooth business operations by reducing communication downtime and improving system performance.


We provide:

  • 7x24 remote monitoring on IP enabled devices
  • Clock Synchronization
  • Wi-Fi 360 ° monitoring includes AP device, robot sensor function, Wi-Fi security checking and Wi-Fi Interference and Spectrum checking.
  • Email Alert
  • Remote & Advanced Diagnostics
  • Expert On-site Support
  • Multiple Application Traps
  • Product Life Cycle Planning
  • Fault Correlation
  • Designated Engineer
  • Periodic Capacity Reports
  • Best Practice Recommendations
  • Analysis of Key Metrics
  • Case Management and Service Histories
  • Professional Consultation


Service Benefits

  • Reliable, secure service: We use Frame Relay instead of Internet connections to ensure a highly-secure network management system, and at the same time enhance network visibility and reliability via out-of-band resources, without compromising customer bandwidth
  • Business continuity: A 24/7 ISO 20000-certified monitoring center ensures top system performance
  • Investment protection: you receive proactive alerts before major system failure and avoid loss of businesses through our speedy analysis and recovery efforts
  • Compatibility: We provide end-to-end network monitoring across all product brands and models
  • Peace of mind: We provide holistic monitoring and responsive actions to ensure customer's peace of mind and minimize service impact
  • Small investment for vigilant monitoring: Ability to monitor different product brands and models at an affordable cost
  • Shortened fault report time: Our monitoring center sends you fault alerts immediately, increasing awareness of device failure
  • Quick resolution and root causes analysis: As we discover device failure early, we can quickly offer a turnaround before the situation is out of control. We also analyze the root cause to avoid repeated events
  • Reduced downtime impact: Early and quick resolutions reduce impact of communication downtime to your business and allow the provision of services to end-users continuously
  • Efficient resources planning: While device components are under timely monitoring, you get reports that help reallocate resources for maximum optimization.
HKT VCARE IP Monitoring Services


For details, please call us at 28883003 or email your inquiry. Or click here for more details.
 
To learn more about other products, please visit HKT Enterprise Solutions website.