Service center locations

Causeway Bay
10/F East Exchange Tower, 38 Leighton Road, Causeway Bay, Hong Kong
(MTR Causeway Bay Station Exit A, opposite to Lee Theatre Plaza)
 
Sheung Wan (for personal customers only)
24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
(MTR Sheung Wan exit A1, opposite to Western Market)
 
Wan Chai
Basement, Lockhart Exchange, 3 Hennessy Road, Wan Chai, Hong Kong
(MTR Wan Chai exit B1, next to Duke of Windsor Social Service Bldg.)
 
In a move to enhance the overall customer experience, Wai Chai Customer Service Center will be relocated to Sheung Wan Customer Service Center from 19th November onwards.  
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)
Mong Kok
9/F, Mongkok Exchange, 37 Bute Street, Mong Kok, Kowloon
(MTR Prince Edward Station Exit B2, opposite to Pioneer Center)
 
Tsim Sha Tsui (for personal customers only)
3/F Hermes House, 10 Middle Road, Tsimshatsui, Kowloon, Hong Kong
(MTR East Tsim Sha Tsui exit K, entrance nearby Minden Row, between TST Post Office and Mariners' Club)
 
Kwun Tong (for personal customers only)
Suite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
(MTR Kwun Tong exit B2, next to Kwun Tong Plaza)
 
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)
Tsuen Wan
G/F, Tsuen Wan Exchange, 303 Castle Peak Road, Tsuen Wan, New Territories
(MTR Tsuen Wan Station Exit A, opposite to Tsuen Kam Center)
 
In a move to enhance the overall customer experience, Tsuen Wan Customer Service Center will be relocated to the following address from 26th November onwards:
 
For Personal Customers: Service counters will be relocated to Shatin Customer Service Center
 
For Business Customers: Service counters will be relocated to Tsim Sha Tsui Customer Service Center
 
Shatin (for personal customers only)
Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin
(MTR Shatin exit B, Next to IKEA)
 
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)