Service center locations

Causeway Bay
10/F East Exchange Tower, 38 Leighton Road, Causeway Bay, Hong Kong
Sheung Wan (for personal customers only)
24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
Wan Chai
Basement, Lockhart Exchange, 3 Hennessy Road, Wan Chai, Hong Kong
Hours:
Monday to Saturday: 10:00 - 20:30, Sunday: 13:00 – 18:00 and Public Holidays: Close (for personal customers)
Monday to Saturday: 09:30 - 19:00, Sunday and Public Holidays: Close (for business customers)
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)
Mong Kok
9/F, Mongkok Exchange, 37 Bute Street, Mong Kok, Kowloon
Lai Chi Kok (for personal customers only)
G/F Lai Chi Kok Exchange, 2 Yuet Lun Street, Lai Chi Kok, Kowloon, Hong Kong
Tsim Sha Tsui (for personal customers only)
3/F Hermes House, 10 Middle Road, Tsimshatsui, Kowloon, Hong Kong
Kwun Tong (for personal customers only)
Suite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Hours:
Monday to Saturday: 10:00 - 20:30, Sunday: 13:00 – 18:00 and Public Holidays: Close (for personal customers)
Monday to Saturday: 09:30 - 19:00, Sunday and Public Holidays: Close (for business customers)
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)
Tsuen Wan
G/F, Tsuen Wan Exchange, 303 Castle Peak Road, Tsuen Wan, New Territories
Yuen Long (for personal customers only)
G/F Yuen Long Exchange, 170-184 Kau Yuk Road, Yuen Long, NT, Hong Kong
Shatin (for personal customers only)
Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin
Hours:
Monday to Saturday: 10:00 - 20:30, Sunday: 13:00 – 18:00 and Public Holidays: Close (for personal customers)
Monday to Saturday: 09:30 - 19:00, Sunday and Public Holidays: Close (for business customers)
Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6] for other customer servicing enquiries or service center information, then press [6] for service center information
10088 (Business Customer Hotline)