Integrated customer service hotline
Consumer Service Hotline 1000
General consumers can call 1000 for services and support relating to now TV, NETVIGATOR, eye Multimedia Service, PCCW eye2 and our fixed-line service.
Business Customer Hotline 10088
Business customers of Business NETVIGATOR, IDD 0060, fixed-line service, enterprise solutions and now TV can make inquiries and handle their accounts by calling 10088.
Customer Service Hotline for 1O1O 2888 1010
General consumers of 1O1O can call 2888 1010 for services and support.
Business Customer Hotline for 1O1O 2304 1010
Business customers of 1O1O can make inquiries and handle their accounts by call 2304 1010
Customer Service Hotline for csl 2512 3123
General consumers and Business customers of csl can call 2512 3123 for service support.
Quality customer-focused service
The integrated hotlines feature IVRS (Interactive Voice Response System) menus specially designed to meet the different needs of the customer segments.
PCCW's customer service hotlines have won recognition and awards, including the Grand Award of Hong Kong Call Centre Association for seven consecutive years and the Asia Pacific Customer Services award of Asia Customer Service Association.