Corporate social responsibility

As Hong Kong’s leading telecommunications service provider, corporate social responsibility (CSR) is an integral part of our business strategy. We seek to operate in an economically, socially and environmentally ethical way while balancing the interests of our internal and external stakeholders, and supporting and connecting the communities we serve. Meeting this commitment is not only an important management objective, but also the individual and collective responsibility of all HKT employees. Internal policies are in place to set forth standards and requirements of professional behavior.

Our CSR vision
To be an ethically, socially and environmentally responsible provider of telecommunications and related services that delivers an excellent customer experience while supporting and connecting the communities we serve.
Our CSR mission
Our mission is to utilize our services to empower, connect and transform communities and businesses by:

  • minimizing the environmental impacts of our business, and helping our customers to do the same through our products and services;
  • valuing and developing our talented team;
  • promoting corporate social responsibility principles throughout our operations and supply chain;
  • pioneering products and services that make people live better and help businesses thrive; and
  • addressing and responding to the needs and concerns of communities through social partnerships, thereby making them a better place to live in.
Our CSR focus areas
We seek to utilise our expertise and core competencies to focus on the following specific objectives:

  • Community – equipping students and youth with skills and resources to excel in the digital age, while also connecting elderly members of the community with technologies that promote active and smart aging;
  • Environment – incorporating environmentally friendly considerations into sustainable business operations (such as recycling of copper and other scrap materials and proper disposal of used mobile phones) and transforming customer lifestyles; and
  • People - positioning ourselves as an Employer of Choice with a view to attracting and retaining talented individuals to sustain a diverse and vibrant workforce.