Q: |
Who should use the Global Calling Card? |
A: |
Anyone
who makes international calls from Hong Kong, or who wants to stay in
touch by making long-distance calls while traveling in mainland China
and abroad. The card offers worldwide calling, reliability,
convenience, great savings, travel perks, and a first-rate customer
service from PCCW.
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Q: |
Can I use the card with any phone? |
A: |
Yes. You must
use a tone-dial phone. Additionally, to avoid unnecessary hotel
surcharges on the call, it is often best to use a public payphone.
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Q: |
Why can't I make a call at a payphone overseas? |
A: |
In
most countries, you can make calls by dialing the access numbers from a
public payphone. However, you may need to insert a local coin or
phonecard to initiate a call from some overseas payphones.
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Q: |
If I want to make an additional call, do I have to hang up and start again? |
A: |
No.
When you finish your earlier call, press [**] within 10 seconds
(without hanging up). Then dial the telephone number you want
(country/territory code + area code + local telephone number), or press
[#] to redial the previous number.
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Q: |
Can I change my PIN when I'm overseas? |
A: |
Yes. Simply call the access number for the country/territory you're in, and press [*1] after you select a language.
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Q: |
How can I ensure the security of my calling card? |
A: |
There are several security tips for you:
- Change
your PIN from time to time by calling 2808 8763 in Hong Kong. Please
call the respective access number while overseas.
- Store your Global Calling Card number and PIN separately.
- If the phone has a redial function, key in a random number after finishing your call.
- Shield
the display area on the phone from onlookers.
- When faxing, make sure the header function is off.
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Q: |
What is a tone-dial phone? |
A: |
On
a tone-dial phone, each number on the keypad (0-9) produces one sound,
or tone, when pressed. Some older types of phones produce multiple
tones (e.g., three tones when you press 3; seven tones when you press
7). If you're a frequent traveler, a tone dialer which converts pulse
signals to tone signals may be useful.
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Q: |
What should I do if my card is lost or stolen? |
A: |
If
in Hong Kong, call our Inquiry Hotline 10010 immediately.
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Q: |
What fees are involved in using the card? |
A: |
There
is no sign-up fee and no monthly service charge. You pay only for the
calls you make, and for the enhanced services you select.
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