Ms CHOW Lai Sim, Florence

Head of Human Resources

Ms. Florence CHOW is the Head of Human Resources. She is responsible for all the people agendas including HR strategy, talent acquisition, employee engagement, compensation and benefits, as well as organization and staff development of all the businesses under the Group in Hong Kong and all overseas markets.


Ms. Chow has over 30 years of experience in human resources in multiple industries including financial services, automobile and telecommunications. Ms. Chow re-joined the Group in June 2011.


Prior to that, she had worked for Hong Kong Telecom CSL Limited in its build-up phase. She had also worked for American Express and Standard Chartered Bank in their Hong Kong and regional offices for over 16 years. Ms. Chow graduated with a Bachelor Degree in Social Sciences from the University of Hong Kong. She is a member of the Personnel Management Committee of the Hong Kong Management Association. In addition, she also serves on the Membership Committee and the Workplace Wellness Committee of the Employers’ Federation of Hong Kong. Florence is also a member of the HR Advisory Council at the Women’s Foundation.