Redemption

Premium Redemption

Registered customers should present their HK identity cards, the completed premium redemption letter or the SMS notification (only applicable for those customers choose to receive SMS notification), collecting the premium at a designated location within one month of receiving notification.
(If it’s registered by company name, please present the company BR copy and chop for premium redemption procedure.)

Third Party Collection
Authorized persons collecting the gift on your behalf must complete the authorization form with authorized persons' HK identity and provide a photocopy of the registered user’s HKID card to collect the premium at a designated redemption center within one month of receiving notification.

Special points to note
Please call hotline of the designated location to check stock status prior to your visit.
A Customer who does not collect his Loyalty Gift within the redemption period as specified in the notification letter shall be deemed to forfeit his Loyalty Gift. The use of the Service shall continue to be governed by terms and conditions of the Term Plan.
HKT reserves the right to replace the Loyalty Gift selected by another gift without prior notice. HKT is neither the manufacturer nor the supplier of the Loyalty Gift and shall not be responsible for any liabilities among these of and no compensation shall be offered by HKT (including but not limited to premium liability, quality and maintenance).
Hong Kong Telecommunications (HKT) Limited reserves the right of final decision.
To promote environmental protection, please bring your own bag.


Information of Redemption Centers

*In view of the latest situation of COVID-19, the business hours of  Redemption Center  will be temporarily changed, please call 2888 3115 before your visit.

District

Hotline

Address

Office Hours

Sheung Wan

28883115


24/F WEST EXCHANGE TOWER, 322 DES VOEUX ROAD CENTRAL, SHEUNG WAN, HONG KONG (MTR SHEUNG WAN EXIT A1, OPPOSITE TO WESTERN MARKET)
 

Monday – Saturday:

10:00am – 7:30pm

Sunday & Public Holidays:

Closed

Kwun Tong
SUITE E, 12/F, LEGEND TOWER, 7 SHING YIP STREET, KWUN TONG, KOWLOON (MTR KWUN TONG EXIT B2, NEXT TO KWUN TONG PLAZA)
 
(NOT applicable to redeem IDD0060 premium)
 
Tsim Sha Tsui
3/F HERMES HOUSE, 10 MIDDLE ROAD, TSIM SHA TSUI, KOWLOON (MTR TSIM SHA TSUI EXIT K, ENTRANCE NEARBY MINDEN ROW, BETWEEN TST POST OFFICE AND MARINERS’ CLUB)
 
Shatin
UNIT 1720-21, LEVEL 17 TOWER II, GRAND CENTRAL PLAZA SHATIN (MTR SHATIN EXIT B, NEXT TO IKEA)
 
(NOT applicable to redeem IDD0060 premium)