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Press the volume button on the eye3 Smart Communications Service device or make an adjustmentat “Settings>Sound>Volume>Media” to effect an improvement. If the problem persists, reboot the device in an attempt to solve the problem.

No. You can use the speaker or earpiece. Any 3.5mm-jet external speaker should be supported (hardware support varies, depending on the eye3 Smart Communications Service device model concerned. Refer to product information sheet for more details).

Yes, you can make a call using the parallel phone line when you are using the eye Home Smartphone to access content such as TV programs (but not when you are making a voice or video call).

The warranty provided by the manufacturer does not cover loss or user damage (refer to product information sheet for more details).

Please follow the steps below to install an eye3 Smart Communications Service application:
1. Press “App Updates” at “eye Home”
2. Press “Not installed” , then “Download”
Please follow the steps below to update an eye3 Smart Communications Service application:
1. Press “eyeApp Updates” at “eyeHome”
2. Press“Update”
You can receive calls via the built-in hands free, or by using a parallel phone line (applicable only to customers who install a parallel phone line).

Our staff will measure the signal and advise you on the best choice of installation location when onsite. However, a Wi-Fi signal can be affected by surroundings (e.g. your own Wi-Fi access point) and building structure (e.g. thickness of walls). eye3 Smart Communications Service performance will vary accordingly.

Check if you have enabled “Flight Mode”? You will find an airplane icon on the status bar. If yes, disable “Flight Mode” and try again. If the problem persists, please click “Live Chat” for assistance.

To activate call forwarding service, please press「*05」. Then input the local telephone number where calls are diverted, and then press the「#」sign. To cancel call forwarding, you can press「#05」.You will hear a confirmation tone once call forwarding is activated or cancelled successfully.

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